Department of Psychological Sciences — Hardware and Software Support Policy

Updated May 24, 2017

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Introduction

The Department of Psychological Sciences Computer Committee decided on the following policy regarding Departmental hardware and software support. The policy was presented to, and approved by the Department Head and Division Heads on Feb. 7th, 2000.

The list of support is updated by the Computer Committee each semester. The following list of support was approved May 24, 2017.

If you would like to comment on this policy or make suggestions please contact the head of the committee, Etan Markus, or one of the members: Janet Barnes-Farrell, Garvin Boudle, Matthew Butwill, Eddie Rivera, James Magnuson, Charles Davis (student representative)..

The Department of Psychological Sciences currently has two computer support staff (Psych. Staff). It should be noted that service priority is given to computer problems that affect large numbers of users (e.g. servers, teaching, network printers, shared machines), thus the actual time interval until support is given may vary with the nature of the problem.

New Purchases

1. Please check with PsychIT BEFORE purchasing any software or hardware not listed in this policy. Do not set up a new server without first consulting PsychIT.

 

2a. New Computers: Windows – In general, these will be current Dell business-class computers purchased through the university and state contract . Our current recommendations:

Workstation: Dell Optiplex 7040 MT ( i7, 16 GB RAM, 512 GB – 1 TB solid state primary drive, 2 TB secondary drive for backups, and 5 year warranty).

Laptop: Dell XPS13 MLK (i7, 16 GB RAM, 512 GB solid state drive, and 4+ year warranty).

These PC’s will meet the security standards set by the University and function well for standard business tasks for at least the 5-year warranty period. When a non-standard computer is required for research purposes, we can assist in identifying various options and in preparation of the required exemption request form.

Purchasing laptops with non-removable drives (e.g. Microsoft Surface, etc) present serious data loss potential because drives cannot be removed for external data recovery. They are also not upgradeable, so important to be honest about how much space is required for the life of the laptop. Do consider how your important data will be backed up (local hard drive and/or cloud… Dropbox, etc.)

2b. New Computers: Mac – In general, these will be current Apple business-class computers purchased through the university and state contract. Our current recommendations:

Workstation: iMac 21.5″ (i7, 16 GB RAM, 512 GB – 1 TB solid state drive, and 3 year warranty).

Power Laptop: MacBook Pro 13″ without touch bar (i7, 16 GB RAM, 512 GB solid state drive, and 3 year warranty).

Laptops with non-removeable drives (e.g. late 2016 Apple MacBook Pro with touch bar, etc) present  serious data loss potential because drives cannot be removed for external data recovery. They are also not upgradeable, so important to be honest about how much space is required for the life of the laptop.

Do consider how your important data will be backed up (local hard drive and/or cloud… Dropbox, etc.)

 

3. All office computers for Department faculty and staff will be encrypted and configured with the same software in current use for university contract PC/MAC. Unless there is a valid exception, PCs and Macs will be added to the University Active Directory. Authentication in this case will be with NETID and password.

Current Computers

4. Current computers: Any current computer must be at least Microsoft Windows 8.1 (1a) with Windows 10 strongly suggested ,or Apple OS X 10.11 (1b) compatible.  The department will try to assist the migration to compliant machines as support for older machines is phased out.

5. Web sites used to collect information from individuals fall under the auspices of the Human Subjects guidelines (see IRB http://research.uconn.edu/irb) and their use with the participant pool requires review by the Department of Psychology’s Ethics Committee (Steven Mellor). Additional information is available on the Participant Pool website

6. It is the responsibility of the user to post only legal material on the web (e.g., copyright laws, libel, etc.) and all websites must comply with current minimum standards for University websites.

7. Files previously stored on discontinued Psychology servers will be deleted after 3 years (graduate students) or after 5 years (faculty).

8.   Servers (Microsoft, Mac, and any Linux/Unix computer) must be updated with the latest patches on at least a monthly schedule. This is a University requirement and critical for the security of department and university networks. Faculty who install and/or maintain Microsoft servers need to comply with many policies, not the least of which can be found at the following URL: Server Hardening Standards.

9. Only office computers and departmental printers are covered by the department. Supplies and parts for research computers and non-departmental printers are the responsibility of the faculty.

10. For color printing, please send the file to the Psychology General mailbox (psychology@uconn.edu) with the subject line “color print job”. It will be printed and placed in your mailbox.

In general if you have a computer problem…

1. Call the Computer Center Help Desk at 6-HELP (6-4357).

They provide excellent support for e-mail, networking, graphics and many software applications.

If they cannot assist you

2. Fill out a web-based Work Order Request at Psych WO This work order form is only to be used to request help with IT associated problems within the Department of Psychological Sciences. It is currently limited such that any requests must originate from within the university or via https://sslvpn.uconn.edu. A work-order number will be given on completing the form that should be used in any correspondence concerning the request. You will get an acknowledgment via comments entered on the online Work Request. There is a section on the login page where users can retrieve “forgotten” passwords. Passwords for this site are not emailed at the time access is granted. You should use the “forgot password” option to have the system email you the correct password. If the forgot password option indicated that you are not in the system, please email Psych IT.

If you are not at the university, use the vpn or e-mail option…

3. E-Mail Psych IT.

You will get an acknowledgment via comments entered on the on-line Work Request and also via email
when completed.

If this is an emergency…

4. Call Garvin at (860-377-5538), or if he is not available, call Eddie Rivera (6-5346 / 860-377-8403) or Matthew Butwill (6-5346 / 860-377-9018).
Email to Eddie or Matthew is also an option should neither be available via telephone, but please copy Garvin.

5. If you are unsatisfied with the response or response time please contact Etan Markus

Resources

For help with the Psychological Sciences Department network (and other issues) please visit http://psychologyit.uconn.edu.

Hardware Support

Item Primary Support Psych IT Support
Dell Workstation & Laptop [1] Manufacturer Dell PC basic only
Apple Workstation & laptop [1] Manufacturer, Apple MAC basic only
Other Workstations & Laptops Manufacturer, Psychology Staff – for network configuration
No support from UConn – Exemption Required
emergency only
Wireless networks / components DO NOT PURCHASE or INSTALL Access Points! none
Linux Vendor
No support from UConn
limited help

Operating Systems

Item Primary Support Psych IT Support
MS Windows 10.x Help Desk full support for a compatible PC.
MS Windows 7 – 8.1 [1] Help Desk supported but upgrade to Windows 10 suggested
MS Windows XP, Work Station REQUIRE upgrade to Windows 10. No support.
Apple Mac OS X [2] Help Desk.
Minimum OS X 10.11
full support; upgrade to OS X 10.11/10.12 recommended

Word Processing

Item Primary Support Psych IT Support
MS Office 2016 for Windows Help Desk full support
MS Office 2016 for Mac (requires OS X 10.11.x or above) [2] Help Desk full support
MS Office 2010 & 2013 for Windows Help Desk no support, suggest upgrade to Office 2016
MS Office 2011 for Mac Help Desk supported, but suggest upgrade to Office 2016 if possible
Refworks (cloud-based bibliographic software) Help Desk, site support as needed and able

Data Analysis

Item Primary Support Psych IT Support
SPSS 24 and AMOS 24 for Windows Help Desk, Manufacturer site installation only
SPSS 24 for Mac (Intel processor Macs only) Help Desk, Manufacturer site installation only
SAS 9.4.x (32 bit) and SAS 9.4.x (64 bit) Help Desk, Manufacturer site installation only
R (GNU) for Windows or Mac Help Desk, Manufacturer site installation only
Matlab for Windows or Mac (v.2017a) Help Desk, Manufacturer site installation only
Stata SE 14 for Windows or Mac Help Desk, Manufacturer site installation only

Email

Item Primary Support Psych IT Support
Exchange Mail
(Web Access) [3]
Help Desk (for faculty and staff) and http://office365.uconn.edu No support, web-based
http://google.uconn.edu Help Desk (for students) http://google.uconn.edu No support, web-based
Outlook (full version) Help Desk installation and emergency only
Outlook 2016 for Mac
(requires OS X 10.11.x or above)
Help Desk installation and emergency only
Apple Mail Help Desk v 8.x or later installation and emergency only

Web Browsers

Item Primary Support Psych IT Support
FireFox 53.x and newer Help Desk (free) installation only
Epic 53.x or newer (Mozilla replacement) Help Desk (free) installation only
Edge (Windows 10) Help Desk installation only
Internet Explorer 11.x (Win 7/8.1) Help Desk installation only
Safari 10.x for OS X 10.10 – 10.12 Help Desk. PC version not recommended. installation only

File and Data Transfer

Item Primary Support Psych IT Support
HostX Help Desk. FTP & TN3270,
site
installation only
PuTTY (SSH and telnet client for Windows) Help Desk. site installation only
CyberDuck 4.7.x
(FTP, sFTP, WebDAV,
FTP Core (FTP over secured SSL/TLS))
Department Staff site installation only

Antivirus

Item Primary Support Psych IT Support
Microsoft System Center Endpoint Protection for Windows and Mac Help Desk (free) University owned computers ONLY installation and emergency
Avira for Mac and Windows Contact Vendor site No support – upgrade to System Center
Other Antivirus Software Contact Vendor No support – upgrade to System Center

Other Software

Item Primary Support Psych Staff Support
Adobe Photoshop (CS6) and later Help Desk. site installation only AFTER PURCHASE
DreamWeaver (CS6) and later Help Desk. site installation only AFTER PURCHASE
Adobe Acrobat Pro (XI) Help Desk. site installation only AFTER PURCHASE
Eprime v.2 for Win 7/8 [4] Manufacturer site license for 30 Workstations See Garvin Boudle
MediaLab 2008 – 2014 for Windows [5] Manufacturer site license for v.2014 (free) installation only
DirectRT 2008/2014 [5] Manufacturer site license for v.2014 (free) installation only
Qualtrics [6] Manufacturer   Department brand (free) web-based survey software

Footnotes

[1] a.) Windows: Current machine must be minimally Windows 8.1 compatible, with at least an Intel  i5, i7 processor or AMD processor released since 2010, with Trusted Platform Module [TPM – Windows] for encryption, a DirectX 11.0-capable Graphics Processor, at least 120 GB solid state hard drive (SSD) and a minimum 8 GB of RAM (required for 64-bit) with 16 GB RAM recommended. Older PC’s not meeting/exceeding specifications above cannot adequately run current software. Newer PC’s may not be able to run prior versions of Windows if device hardware is incompatible, lacking current drivers, or otherwise outside of the Original Equipment Manufacturers (“OEM”) support period.

[1] b.) Apple: Current machine must be OS X 10.11-10.12 compatible, with at least 120 GB hard drive and a minimum of 8 GB or RAM (required for 64-bit) with 16 GB RAM recommended.  Old Apple computers not meeting/exceeding specifications above may not adequately run current software. Newer Apple computers may not be able to run prior versions of Mac OS if device hardware is incompatible, they lack current drivers, or are otherwise outside of the Original Equipment Manufacturers (“OEM”) support period.

Office computers will be configured by default to provide whole-disk encryption with automatic updates enabled. All laptops (Macs included) will be configured by default to provide whole-disk encryption with automatic updates enabled. Those running Windows and Mac OS X 10.12 or higher will be bound to the UConn Active Directory allowing authentication with NETID/password.

[2] Only Mac OS X 10.11 or higher  will be supported and are required to install Office 2016.

[3] Email: See http://office365.uconn.edu for faculty and staff (to login, use EMAIL ADDRESS and NetID password). Configuration information is available at http://office365.uconn.edu/configuring-mail-clients. Email for students is available at http://google.uconn.edu.

[4] There is a 30 concurrent use network license for the Eprime Suite v. 2 that is certified for Windows 8.

[5] The Psychological Sciences Department has a site license for the PC version of MediaLab 2008/2010/2013/2014 and for DirectRT 2008/2010/2014. Either can be installed on any PC when connected directly to one of our ethernet jacks on the Storrs campus. We can also arrange for a small number of portable licenses that will work independent of network.

[6] The Psychological Sciences Department manages departmental use of a University-wide license for this web-based survey software. Those needing a department Qualtrics account should request one via the department work request website. Note that a new off-network Qualtrics app became available for use by faculty, staff, and students at UConn this year.